Privacy Policy
Last Updated: July 18, 2025
1. Information We Collect
Personal Information:
Email address (for account creation and communications)
Profile information you provide
Payment information (processed securely through Stripe)
Project Content:
Architectural drawings, designs, and project files you upload
Project descriptions, tags, and metadata you add
Portfolio configurations and arrangements
Usage Data:
How you interact with our platform (via Google Analytics, Hotjar)
Device information, browser type, and IP address
Pages visited and features used
Usage Data:
How you interact with our platform (via Google Analytics, Hotjar)
Device information, browser type, and IP address
Pages visited and features used
2. How We Use Your Information
To Provide Our Service:
Create and maintain your account
Store and organise your architectural projects
Generate portfolios and sharing links
Process payments and manage subscriptions
To Improve Our Platform:
Analyse usage patterns to enhance user experience
Identify and fix technical issues
Develop new features based on user needs
To Communicate:
Send account-related notifications via Resend
Provide customer support
Share platform updates (with your consent)
3. Third-Party Services
We use the following trusted services:
Stripe: Payment processing (governed by Stripe's privacy policy)
Google Analytics & Google Tag Manager: Website analytics
Hotjar: User experience analysis
Resend: Email communications
Notion: Internal project management
Gately: Platform infrastructure
Framer: Design tool and CMS collection
4. Data Sharing and Disclosure
We Never Sell Your Data. We only share information in these limited cases:
With third-party services listed above to provide our service
When you choose to share your portfolio publicly
If required by law or to protect our rights
With your explicit consent
5. Data Security
We implement industry-standard security measures:
Encrypted data transmission (SSL/TLS)
Secure cloud storage
Regular security audits
Limited access to personal information
6. Your Rights
Access & Control:
View and download your data
Update your profile information
Delete your account and associated data
Control portfolio sharing settings
Communication Preferences:
Opt out of non-essential emails
Manage notification settings
7. International Users
Planbase serves architects and designers globally. By using our service, you consent to data processing as described in this policy, regardless of your location.
8. Data Retention
Account data: Retained while your account is active
Project files: Retained until you delete them or close your account
Usage analytics: Anonymised and retained for service improvement
9. Children's Privacy
Planbase is not intended for users under 16. We do not knowingly collect information from children under 16.
10. Changes to This Policy
We may update this privacy policy occasionally. We'll notify you of significant changes via email or platform notification.
11. Contact Us
Questions about this privacy policy? Contact us at [email protected]
